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Today’s world lives on the Internet. We expect most everything to be at our fingertips – whether it’s dinner reservations or online banking – we’re always on. Credit unions and banks, for example, rely on the loyalty of their members and customers for success. Those loyal patrons, in turn, depend on their services to be available 24 x 7 x 365. So, what happens when a service goes down? The Three-Day Outage… Canada’s largest credit union, Vancity,   recently experienced a three-day service disruption. Customers were not able to access their online accounts, check balances, pay bills or complete electronic money transfers. Due to this substantial outage, ...
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Why is a Social Media Presence Important for MSPs? As we mentioned in our previous post, social media is an essential aspect of digital marketing nowadays. In the big pool of managed service providers, a social media presence will help individual MSPs stand out, increasing their business visibility and brand recognition. By sharing your knowledge and relevant content, you boost your reputation as a leader in your field. By having a social media presence, you make it easier for your customers and prospects to find you and connect with you. Which Social Media Platform Should I Use? If you don’t have a social media presence yet and are overwhelmed by the ...
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If you think you’re on your own in this   documentation journey , think again. We’re not just here to provide you with tips and tricks on how to get into a   documentation rhythm , we’re here to provide you with the tools you need to keep that rhythm strong. With that said, let’s dive in and explore some of IT Glue’s awesome documentation tools that work to transform the quality and efficiency of your documentation. Integrations We get it, great documentation can be a lot of work sometimes. But with our wide variety of integrations, we help take care of some of that workload for you. Our Development team consistently works to create and implement a variety ...
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Lansing Regional Chamber of Commerce Focus Magazine – Oct 2018 issue - 9-11-2018   Coming Soon… Practical Cyber Security for Small Business By Jeff Dettloff   “This cyber threat represents one of the most serious economic and national security challenges we face as a nation.” Howard Schmidt made this statement nearly TEN YEARS AGO, shortly after he was appointed to the newly created position of White House Cybersecurity Coordinator. He was speaking about the advanced persistent threat against our critical information infrastructure, including cyber threats against our electrical grid, global supply chain, and our military.  Effectively the exact ...
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Trade show action plan for MSP Do the trade shows still serve the same purpose for your sales department as they did 10 years ago? Certainly, in IT and telecom, there have been a lot of changes in how the biggest industry trade shows perform, what audience they target and even their formats and names. Some of these shows evolved into purely vendor-to-vendor shows, while others focus on education and hands-on training. For most, the cost of attending has sky-rocketed due to high fees for the full-access passes and the travel and accommodation expenses associated with “destination events.” This has made it more difficult for MSPs to send multiple attendees ...
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The   American Customer Satisfaction Index  (ACSI) provides national cross-industry measures of customer satisfaction in the United States. According to ACSI, supermarkets have the best customer service. Topping that list is Trade Joe’s. Trade Joe’s gets high marks for product selection and quality of service. On an emotional level, they connect with their customers, helping them have fun while they shop and going the extra mile to meet their desires. For example, around the holidays one year, Trade Joe’s delivered groceries – for free – to an elderly man in Pennsylvania. The company also brings in inventory that customers specifically request and do ...
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What MSPs Need to Know to Start Promoting Themselves on Social Media These days, it is not enough for a business to have a pretty website and invest in online and offline advertising to reach potential customers. There are more virtual marketing opportunities now than we would have thought possible just 30 years ago. Social media evolved from an entertainment platform into a powerful business tool. Even if you are selling things you can’t take a pretty selfie with, like IT services and cybersecurity, you must be present on social media. Believe it or not, it will help you boost your marketing, sales and brand awareness. It might not be easy to start ...
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Tech Data offers a team of HPE Program experts that can be accessed complimentarily as a Tech Data HPE Channel Partner. HPE Certification and Training – we can help you reach your HPE Certification goals through a variety of services and offerings Free courses such as OCA and Deal Registration Success Training Certification Analysis with reports and gap plans HPE Deal Registration and Pricing – we can help you with your HPE Deal Registration questions to ensure you take advantage of all special pricing opportunities Tech Data HPE Deal Registration Cheat Sheet – offered to our channel partners as a handy guide to registering HPE deals correctly ...
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Tech Data’s HPE Marketing team has a long-standing history of producing some of the most innovative and cutting-edge programs for our channel partners. We have a number of programs we have created for our HPE channel partners to grow their HPE business. Check out our Tech Data HPE Marketing Programs Partner Testimonials video to learn about some of our value-add programs and what our channel partners have to say about them. Watch the brief video on our HPE Zone page on CRN.com: Grow Your Business with Tech Data & HPE Interested in becoming a Tech Data Channel Partner? Visit http://americas.as.techdata.com/na/en-us/contactus/Pages/Become-a-Partner.aspx ...
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LANtelligence's Director of Channel Sales, Joe Schiavone on the importance of sharing the vision with all employees to build a strong business. "As someone whose main job is to develop a good solid channel, I’m dedicated to our Partners’ success. My goal is to meet with the CEOs or Presidents of our MSP Partners and help them define a vision or goal for their companies and share it with their employees. I do this successfully because I am usually sitting in front of someone who is more concerned with working ON their company’s future than IN their company’s day-to-day activities. I’ve noticed a trend where the CEO has a vision or idea but has a difficult ...
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Tech Data has robust technical offerings and resources for our valued HPE Channel Partners. We have multiple technical teams dedicated to assisting our channel partners with: Answers to your customers’ toughest questions Presales technical expertise on the entire HPE portfolio Assistance with large, complex solutions Phone consultations with your customers by HPE Subject Matter Experts Guidance with competitive support Technical update sessions Virtual demos Our teams are highly certified in the HPE portfolio with 920+ HPE certifications and 15+ Master Accredited Solutions Experts (MASE). Leverage our teams for your HPE technical support ...
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You’re all in on documentation, right? Sure, you say, but wanting to document isn’t the same thing as actually doing it. Even if you have a giant documentation blitz after signing up for IT Glue, all that wonderful documentation risks going stale-dated if you don’t have a plan to keep it up-to-date. So how do you get your team into a documentation rhythm where documentation is part of the ingrained culture of your organization? Here’s seven tips on how to establish a documentation rhythm. Tip #1 – Automate We talk about automation a lot because it really is essential to mastering documentation. The more work is automated, the less work your techs have to ...
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In our latest article, we look at how a robust SD-WAN solution takes your offerings beyond failover to a whole new level of reliability. We call it Never Down Networking and it can differentiate your business in a crowded market. I hope you find value in this post. - Mike Siegler, CEO, Ecessa Corporation Network outages cost businesses millions of dollars every year. Even a 99.9% uptime guarantee from a carrier equates to nearly 9 hours of expected downtime a year. Most businesses will suffer significant damage from that level of downtime in the form of lost sales, lost productivity, lost customers, fines, damage to reputation, and more. How much would ...
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There’s no standard recipe for how to budget your marketing. Each company has its own internal rules, and each marketing team has tools that work for them. I have never been formally taught how to budget marketing activities, so I came up with a way that works for me and polished it over the years. Today, I want to share how I do it to help you plan and analyze your marketing expenditures. Additionally, I will share a budget template that I have designed and have been successfully using for the last 10 years. Marketing Budget Essential Components Although there’s no standard way to budget your marketing, there’s no need to reinvent the wheel either. ...
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Tech Data has 5+ teams of sales resources dedicated to supporting and growing HPE business of our valued channel partners. Our field sales resources focus on change partner engagement and alignment of HPE solutions and initiatives. These resources are located regionally across the U.S. Our inside sales resources are dedicated to being an advisor for HPE pricing and processes, providing timely quotes and configurations, and ensuring orders are processed in a timely manner. Our sales force is dedicated to providing our channel partners with excellent customer service.  Check back next week to learn about our HPE Technical Resources. Subscribe to the HPE ...
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No one ever started an MSP because they enjoyed documentation. MSPs, at their core, are customer-centric. In fact, "Service" is literally our middle name! Some of us can't wait to roll up our sleeves to rack and stack hardware. Others are giddy about building ultra-fast, reliable networks, and launching cool software in the cloud. And yes, we've all been known to bask in the glory of a successful break/fix. But out of all this, we learned most importantly, that we could leverage automation to scale our services and make a decent profit. The goal has always been to ensure customers' businesses thrive and flourish with their data, technology and infrastructure ...
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A while back I wrote an   article for Pingzine , basically presenting some of the findings in our Global Benchmark Survey. For whatever reason, they wanted me to change my job title, so we came up with the clever title of “documentation evangelist”. Can’t lie – it’s what I do. I get on this blog week after week and preach the gospel of documentation. But here’s the thing, every MSP needs a documentation evangelist. If you’re trying to go from a culture with relatively minimal documentation maturity, to a culture where you’re leveraging documentation for competitive advantage in every way possible, you need someone to be the spiritual head of that endeavor. ...
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If you are not currently working with a distributor, or are not leveraging the value and offerings a IT solutions distributor like Tech Data provides, you are missing out on opportunities to grow your business. The new Tech Data is a one-stop shop for all your technology products and solutions needs. From the data center to the living room, and everything in-between, Tech Data has global scale, capabilities, and resources that you can leverage as a Solutions Provider. Fast Facts: 3 Regions: Americas, Europe, and Asia Pacific Sales Coverage in 100+ Countries 600+ Vendors 14,000 employees strong $36 Billion in Sales To learn more about the ...
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A recent study showed 69% of people listed company culture as the main reason for leaving their current employer.   While salary increases are also a major factor, budgetary constraints may not always allow you as the business owner to be in control of that.  What you can control is how people feel about working for you.   Below are five tips to follow to cultivate a positive work culture for your staff.   Facilitate Monthly and Quarterly Engagement Activities  A lot of time is spent at work,  and while productivity is a top priority for all  business owners, you should also show your team they're allowed to let loose and have some fun.  Engagement ...
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Greetings HTG Peer Groups HUB Community! On behalf of Hewlett Packard Enterprise (HPE), Tech Data , HPE’s first and largest distributor, is launching a series to educate channel partners/solution providers about the value of the Tech Data and HPE Partnership, and how distribution can play a vital role in the success and growth of your HPE business. In this six-part blog series, we will dive into the different areas within the Tech Data HPE Solutions group in an effort to highlight the value we provide our channel partners. It is our hope that this educational series will shed light on how you could be working with Tech Data to grow your HPE business in ways ...
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