Do I Need a Master Services Agreement? by Thomas M. Fafinski
What is a Master Services Agreement (MSA)?
If you desire a predictable, long-term relationship with several transactions between you and your customer, you should have a Master Services Agreement in place prior to the sale of any product or service. A Master Services Agreement is an agreement between at least two parties (normally just two parties) dealing with the terms and conditions that will apply to future transactions between the parties. It is likely used when the parties contemplate more than one service or offering between them.
What are the Benefits of an MSA?
A Master Services Agreement is a common tool utilized when an entire business function is being outsourced to a vendor. There exists a trend to outsourcing the entire technology function of a business. This trend has gained recent momentum for a number of reasons, including:
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